At Turnbull & Asser our aim is to ensure your complete satisfaction. If you are not entirely content with your online purchase choice, please do not hesitate to return it for a full refund.
Unwanted and unworn goods may be returned either instore or via post for a refund or exchange within 30 days after purchased if they remain in their original condition (with tags still attached) and are accompanied by proof of purchase. Refunds will only be made against the credit card, debit card or PayPal account used in the original purchase of the goods and will be paid once the unwanted items have been received and processed. This policy applies to items purchased on turnbullandasser.com only. Please call 1-212-752-5700 for assistance with returning items purchased in-store.
Please note that original postage will not be reimbursed and the return costs are not pre-paid; postage or other fees will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty, incorrectly supplied goods, or goods subject to an order cancellation.
We cannot be held responsible for returned parcels lost in transit; please use a carrier that can provide you with a tracking number.
Returning via post:
Please send your name, order number, and which items you would like to return to firstname.lastname@example.org. You will receive a response within one working day with a return authorization number and further instructions. You can also call us on 1-877-293-8021 to obtain your returns authorization number.
Online customers may also return merchandise to our NYC retail location. Returned merchandise must include the customer's name, email address, phone number, and a copy of the original order or packing slip. While stores are unable to process returns on premise, they will gladly ship your unwanted items to our web division for processing. Once received there, a refund or exchange will be processed and you will receive an email confirmation.
Customized or personalized pieces, items marked as 'final sale' at the time or purchase, or those bought on sale during additional % off promotions, are not eligible for refund or exchange.
Goods must not have been worn (other than for the purpose of checking size) or washed. For hygiene reasons, boxer shorts may only be returned if unused and unopened in their original packaging.
If you have received an unwanted gift, unfortunately it must be returned by the original purchaser following the aforementioned process.
These exclusions do not affect your statutory rights.
If you have any further questions regarding order cancellations or our returns policy then please do not hesitate to contact us.