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Privacy and security policies

We have created these privacy and security policies to demonstrate our firm commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions. The intellectual property rights in this website are owned and controlled by Turnbull & Asser Limited. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Turnbull & Asser Limited. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Turnbull & Asser Limited. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.

Security of email correspondence

The website also invites you to contact Turnbull & Asser via email, through the 'Contact Us' pages. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email.

Internet security

We take security very seriously and use the latest SSL (Secure Sockets Layer) encryption technology, this makes it extremely difficult for anyone else to decode. However, although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Security policy

On placing an order through this website your personal details are protected from interception assuring your security. Depending on your browser, you will see a different confirmation that your connection is secure. In most cases, you will see a closed padlock at the foot of the browser. All transactions are confirmed and authorised by your card issuing bank. Turnbull & Asser Limited is rigorous in our approach in protecting the cardholder and we may contact you for additional security purposes should we deem this necessary.

Links to other sites

Our business associates and others, whose sites you may visit after clicking on a link from our site, may have less stringent policies on privacy. It is important to remember that Turnbull & Asser does not have control over these policies and we urge you to read their privacy statements where available before providing any personally identifiable information. Some of our business associates, whose sites you may visit after clicking on a link from our site, use cookies. We do not have control over these cookies.

How do we keep your information up to date?

We endeavour to keep all information we hold as accurate and up-to-date as possible. Please write to us at Customer Services, Turnbull & Asser Ltd, 14 South Street, Mayfair, London W1K 1DF, or email us on to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

Who at turnbull & asser can see your information?

Information submitted to us is available to Turnbull & Asser employees managing and using this information, but otherwise is kept confidential from other members of our staff.

Do we share your information with others?

We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. If you permit us to do so by indicating at the time you register your details with us we may also occasionally pass your details to other companies in the Turnbull & Asser Group, as well as business associates or other carefully selected organisations to enable you to receive details of offers and events that may be of interest to you.

What do we do with your information?

We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and where you have indicated that you would like us to, we will retain the information about yourself you provide us with and details of any purchases you have made to enable us to offer products and services that are likely to interest you.

How can you stop receiving marketing communications from us?

If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at Customer Services, Turnbull & Asser, 14 South Street, Mayfair, London W1K 1DF, or email us on indicating this.

Telephone calls with us

As is the case with many high profile organisations, communications with Turnbull & Asser by telephone may be recorded for the purposes of monitoring our customer service standards and for security.

Legal matters

If required by law Turnbull & Asser Limited will disclose personally identifiable information without your permission to the relevant legal authorities. This disclosure will be made in good faith belief that such disclosure is required to investigate or protect against suspected criminal activities to our customers, affiliates, visitors or property (including this website), or to others.

Data protection legislation

We comply with the Data Protection Act 1998 in respect of any information we hold.

Notification of changes

In the event that we change any of our Privacy and Security policies we will post details of the changes on this website. This will allow users to always be aware of our current policies. In the event that we decide to change our use of personally identifiable information in a way that is different from that stated at the time of collection of said information, then we will notify users by way of an email. We will give users a choice as to whether or not we use their information in the different manner.

Scope of the privacy and security statement

This Privacy and Security Statement applies to only our UK Website.

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