Cookie Policy
As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called "cookies" on our website.
How we use cookies
'Cookies” are tiny, harmless text files sent to your computer or mobile when you visit a website.
Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience.
Cookie data is always anonymised and only stored temporarily, and never includes sensitive information such as your name, address or credit card details.
Turnbull & Asser uses both first and third party cookies. These broadly fall in to four categories:
Essential cookies: Essential cookies are those that allow you to access our website, browse and shop our products, and navigate through pages. These are required in order to provide you with the basic functionality of our website.
Performance cookies: These allow us to better understand how you use our website. Performance cookies will collect information such as how many visitors the site receives, as well as measuring usage, which in turn, also allows us to understand how effective our marketing is, and where we can improve to deliver you a more relevant experience while shopping with us.
Functionality cookies: Functionality cookies help us to improve the functionality of our site, so while they’re not technically essential, they do contribute to easier navigation and therefore an improved shopping experience.
Targeting cookies: In addition to those listed above, we use some cookies to track browsing behaviour, which allow us to better understand what products our customers are interested in. With this insight, we can make sure our product offering is as relevant as it can be, and that when you see advertising from us, we’re only showing you products that you’ve already expressed interest in, or are similar to the items you have already seen on our site. We work with the Google Display Network, and you’re likely to see these adverts on a variety of websites across the internet, regardless of whether you use google or otherwise. Note that while these advertisements are tailored to the individual user, cookie data is always anonymised and only stored temporarily.
Specific Cookies
| Cookie Type | What we use them for |
|---|---|
| _utma | This cookie is what’s called a “persistent” cookie, and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. |
| _utmb | This cookie records when a visitor enters a site, and expires at the end of the session. |
| _utmc (session) | This cookie records when a visitor leaves a site. It expires after 30 minutes if there is no activity. |
| _utmz | This cookie keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in 6 months. |
Our website uses as small amount of animation using Adobe Flash Player. Please note Flash cookies are stored on your device in much the same way as usual cookies, but they`re managed differently by your browser. To disable or delete a Flash cookie, see Adobe Flashplayer Security Settings.
What cookies we use on the website
Please find below a breakdown of the cookies that we use on the Turnbull & Asser website and the reasons for their use.
Shopify (Website Performance, Functionality and Analytics)
- _shopify_sa_p, shopify_pay_redirect, cart_sig, _shopify_country
- _shopify_tm, secure_customer_sig, _shopify_sa_t, _shopify_y
- cart_currency, _shopify_fs , _shopify_s, _shopify_m
- _shopify_tw, _landing_page, _orig_referrer
Shopify cookies provide anonymized data to allow us to provide core website functionality to all users on our website. These cookies also provide anonymized data to allow us to understand user behavior and marketing performance across our website.
For more information and how to opt out: https://www.shopify.co.uk/legal/cookies
Google (Analytics & Advertising)
- _ga
- _gat_UA
These cookies provide anonymized data to allow us to understand user behavior and marketing performance across our website.
For more information and how to opt out: https://tools.google.com/dlpage/gaoptout
Live Chat (Customer Service)
This cookie provides anonymized data to allow us to understand user behavior across the site and assist customers with customer service queries that they may have.
For more information and how to opt out: https://www.livechat.com/legal/privacy-policy/
Mapp (Analytics)
Mapp cookies provide anonymized data to allow us to understand user behaviour and marketing performance across our website.
For more information: https://docs.mapp.com/v1/docs/en/which-cookies-are-set-by-mapp-intelligence
Nosto (Analytics & Onsite Personalisation)
- nostojs
This cookie provides anonymized data to allow us to understand user behavior and provide customers with personalized product recommendations and onsite pop-ups.
For more information and how to opt out: https://www.nosto.com/data-privacy/
Facebook (Analytics & Advertising)
- _fbp
This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our website.
For more information and how to opt out: https://en-gb.facebook.com/policy/cookies/
Dotmailer (Analytics & Email Marketing)
- dmSessionID
- recordID
These cookies provide anonymized data to allow us to understand user behavior and marketing performance across our website in respect to our email marketing campaigns.
For more information and how to opt out: https://dotdigital.com/terms/cookie-policy/
Affiliate Window (Analytics & Affiliate Marketing)
- aw_source
This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our website in respect to our affiliate marketing campaigns.
For more information and how to opt out: https://www.awin.com/gb/legal/privacy-policy
CloudFare (Page Load Times)
- __cfduid
This cookie provides anonymized data which allow us to speed up page load times for our users.
For more information and how to opt out: https://www.cloudflare.com/en-gb/cookie-policy/
How you can manage your cookies
If you do not wish us to use cookies, then you can remove them from your device. This can be done as follows:
Browser controls
You can use your web browser to:
- delete all cookies
- block all cookies
- allow all cookies
- block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting
- clear all cookies when you close the browser
- open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should however be aware of the limitations of this feature in a privacy context)
- install add-ons and plugins that extend browser functionality
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Path to compliance
The information on this page lists many of the actions we take in order to be compliant with the relevant data regulations, as well as working towards higher levels of data transparency. It is our policy to continually improve our privacy levels, and will post updates on this page.
Further information
If you`d like to learn more about cookies and the EU Directive here are some useful links:
www.ico.gov.uk
www.aboutcookies.org
www.allaboutcookies.org
Please note that we can`t be responsible for the content or views expressed in these external websites.