Skip to content
  • ENJOY FREE DUTY PAID US DELIVERY ON ALL ORDERS & FREE RETURNS WITHIN 60 DAYS OF PURCHASE

Help

We're here to help. Contact us any time.

Delivery

All deliveries are subject to product availability.

At Turnbull & Asser, every garment is carefully made from premium quality fabrics, therefore deliveries are subject to stock availability. To ensure your order arrives on time with the maximum level of care, we ask that you please complete your purchase by 10am for same working day processing. Orders made after this time will be processed the following working day. Online orders typically ship within 24 business hours from the time they are placed.

The cost of your delivery will be quoted for each order and will not be dependent on the number of items bought. Returned or refused shipments may incur additional shipping fees beyond the flat rates listed here.

All our US deliveries* are made by UPS. 

To keep you updated on your order, we will send you an Order Confirmation email when your goods have been dispatched. This will include a UPS Waybill number that will allow you to track the progress of your parcel on the UPS website.

*Please note, to maximize our stock availability, we may need to split send your order. Any goods dispatched from our New York store will be sent via FedEx and you will be updated accordingly via our shipping confirmation email.

FREE SHIPPING TO ALL 50 US STATES

For Express Saver shipping, please allow three to five working days from the date of dispatch.

This service is free on all US Mainland orders.

SHIPPING TO CANADA

For Express Saver shipping, please allow three to five working days from the date of dispatch.

Customers are responsible for any import duties or clearance fees. All international shipments will require a signature upon receipt.

A $19.95 fee will be added to your order to cover postage and packing on orders sent to a single Canadian address.

PRODUCT INFORMATION AND AVAILABILITY

If items that you order are sold out or subject to a delay, we will  contact you on the email address you will have provided upon purchase. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order, subject to availability. 

If you have placed an MTM or Monogram order, delivery will be longer due to manufacturing times. Please allow an additional 28 working days for delivery of MTM shirts and 21 working days for delivery of Monogram items.

 

Return
to top