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FAQs

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At Turnbull & Asser, we always go the extra mile to deliver an exceptional experience for every customer. In this section, we answer the most common questions about online orders, covering payment, delivery, and returns. For additional insights into our exclusive Made to Measure shirts, monogramming, bespoke and tailoring services, please explore the Products area.

Be inspired by our heritage and explore all aspects of modern menswear through our newsletters. For even more style news, insights and exclusive interviews, don't miss our Off The Cuff blog.

For more information, don't hesitate to contact our Customer Service.

SHIPPING OPTIONS

We are pleased to offer complimentary delivery to all 50 US states. 

Timing and carrier companies depend on the destination.

Express Saver: 3-5 business days via FedEx or UPS

You will receive an email containing the tracking number once the products are shipped. Please note we may need to split your order into separate packages – for each package sent, you will receive an email with shipping confirmation and a tracking number.

If you have any questions or require more information about the delivery, please get in touch with Customer Service.

Processing & Dispatch

Delivery timing is 3-5 business days from dispatch with either UPS or FedEx. Please note that orders are shipped from the UK, and are usually processed within one working day (Monday through Friday). Orders place by 10am GMT (5am ET) will be processed the same day.

At Turnbull & Asser, every garment is carefully made from premium-quality fabrics – all orders are subject to availability at the time of purchase. If the item is no longer available at the time of purchase or is subject to a delay, we will contact you as soon as possible at the email address provided during checkout to let you know.

DELIVERY OF MADE TO MEASURE AND MONOGRAM

Made to Measure shirts can take up to 4-6 weeks to manufacture. Adding your monogram on a Made to Measure shirt will require an additional 7-10 business days. Other monogrammed items require up to 6-8 weeks before we dispatch.

Unfortunately, we cannot cancel orders containing bespoke and personalised pieces after they've been placed, as they're made to your exact specifications. For this reason, we cannot accept returns of Made to Measure and monogrammed items.

PAYMENTS

We accept the following payment methods: Visa, MasterCard, American Express and PayPal. All transactions are processed in US dollars (USD).

You can also complete your order using our Express Checkout feature, offering an even faster, seamless payment through PayPal, Google Pay and Shop Pay.

Once the transaction is completed, you will receive an email confirming the details of your order. You will also receive an email containing the tracking number once the products are shipped.

Taxes & Duties

All applicable duties and taxes, including import fees and Sales Tax, are calculated automatically and displayed at checkout before payment is completed.

WHERE WE SHIP

You are currently on the US site. We offer complimentary shipping to all 50 US states. If you wish to ship to a different location, please visit our International site.

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