At Turnbull & Asser, we always go the extra mile to deliver an exceptional experience for every customer. In this section, we answer the most common questions about online orders, covering payment, delivery, and returns. For additional insights into our exclusive Made to Measure shirts, monogramming, bespoke and tailoring services, please explore the Products area.
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For more information, don't hesitate to contact our Customer Service.
We are pleased to offer complimentary delivery to all 50 US states.
Shipping Timeline:
West Coast: 3-5 business days via FedEx
East Coast and Central States: 3-5 business days via FedEx
Please note that depending on local weather conditions, your order may be subject to delays. We apologise for this; please contact our Customer Service for more information.
For deliveries within the US, our courier partner is FedEx. Please note that your order may be dispatched in multiple parcels, as some items may be shipped from our UK distribution centre and the remainder from our US distribution centre.
You will receive an email containing the shipping confirmation and tracking number for each parcel once it has been dispatched. A packing note detailing the items included in the parcel is added to each parcel.
If you have any questions or require more information about the delivery, please get in touch with Customer Service.
Orders are shipped from the US and are processed within 1 to 2 business days (Monday through Friday).
However, please note that, depending on stock availability, your order or part of it may be shipped from the UK. For deliveries within the US, our courier partner is FedEx.
At Turnbull & Asser, every garment is carefully made from premium-quality fabrics – all orders are subject to availability at the time of purchase. If the item is no longer available at the time of purchase or is subject to a delay, we will contact you as soon as possible at the email address provided during checkout to let you know.
Made to Measure shirts can take up to 3 weeks to manufacture. Adding your monogram on a Made to Measure shirt will require an additional 7-10 business days. Other monogrammed items require up to 6-8 weeks before we dispatch.
Unfortunately, we cannot cancel orders containing bespoke and personalised pieces after they've been placed, as they're made to your exact specifications. For this reason, we cannot accept returns of Made to Measure and monogrammed items.
We accept the following payment methods: Visa, MasterCard, American Express and PayPal. All transactions are processed in US dollars (USD).
You can also complete your order using our Express Checkout feature, offering an even faster, seamless payment through PayPal, Google Pay and Shop Pay.
Once the transaction is completed, you will receive an email confirming the details of your order. You will also receive an email containing the tracking number once the products are shipped.
All applicable duties and taxes, including import fees and Sales Tax, are calculated automatically and displayed at checkout before payment is completed.
You are currently on the US site. We offer complimentary shipping to all 50 US states. If you wish to ship to a different location, please visit our International site.
Please note that we do not ship to PO Boxes.