Legal

1. Payment

(1.1) For first time appointments, bespoke samples, a payment of a 50% deposit for total goods ordered including relevant taxes shall be made upon the date of order. (1.2) Production of the order will not commence until such date as a 50% deposit has been paid. (1.3) Payment of the remaining 50% balance for goods completed including taxes shall be made upon collection or prior to delivery (where collection is not possible) (1.4) For payment for repeat orders 100% payment is required. (1.5) Production of the order will not commence until such date as the total goods ordered has been paid. 

2. Quality 

(2.1) If the client is dissatisfied with the quality or fit of the ordered item(s) Turnbull and Asser will, after inspection of the goods, follow a policy of repair or replace and finally refund. (2.2) Turnbull and Asser LLC warrants that the completed garment will correspond with the description indicated and agreed on the confirmed order form unless written confirmation of change to original order can be provided by the client.  

3. Defects 

(3.1) In the unlikely event that a manufacturing error has occurred, Turnbull and Asser LLC will follow our repair, replace, or refund policy as outlined. (3.2) Turnbull and Asser LLC will require the client to return the garment to us for inspection. (3.3) Turnbull and Asser LLC is not liable for defects resulting from a customer not following our care instructions. 

4. Weight Gain/Loss 

(4.1) Turnbull and Asser manufactures each garment according to measurements taken at the point of order, in addition to fittings conducted with the client with further consideration to the customer’s feedback. (4.2) Turnbull and Asser LLC shall not be held liable for any fit variations on the completed garment due to ‘significant’ weight gain or loss by the client. Turnbull and Asser LLC reserves the right to define ‘significant.’ 

5. Changes to order details 

(5.1) Any requests to change an order must be made within 48 hours of the order confirmation email. Any requests to change an order outside of this period cannot be guaranteed and are at the discretion of Turnbull and Asser. Turnbull and Asser LLC will, where possible, endeavour to make the desired changes. (5.2) Any changes to the order agreed upon at the time of fitting shall be confirmed in writing at this point. (5.3) ‘Significant’ changes to order details may result in extension to the quoted lead time. Turnbull and Asser LLC reserves the right to define ‘significant.’ (5.4) In such cases where changes to order details extend the lead time Turnbull and Asser LLC will confirm and adhere to a new lead time, confirmed in writing with the client. 

6. Order cancellation 

(6.1) The client must check the order form and confirm all details are correct at the time of order. (6.2) It is understood that a By Appointment order, once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. In the circumstance where the order consists of multiple garments, the start of the manufacturing process commences with the first garment. (6.3) Any agreement to cancel is at the discretion of Turnbull and Asser LLC.  

7. Returns and Refund 

(7.1) As the ordered goods are custom-made the standard 28-day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods. (7.2) Requests for returns or refunds must initially be supported by proof of purchase. (7.3) Turnbull and Asser LLC cannot accept returns because of a change of heart on the part of the client. Neither can Turnbull and Asser LLC accept returns where the client requests a change to an existing order and Turnbull and Asser LLC cannot fulfil that change. (7.4) In the event of a dispute between the client and Turnbull and Asser LLC over the details of the order, the details on the original order confirmation are taken as the final order unless written proof of agreed changes as per 8.2 can be provided. (7.5) In the case of refund, the client will be eligible for a full refund. (7.6) Turnbull and Asser LLC will not refund any shipping costs in circumstances where finished goods have been shipped directly to the client. (7.7) Turnbull and Asser LLC retains full discretion as to whether a product is deemed faulty or not.  

8.1 Deliveries and Lead Times 

(8.1) All orders must be paid in full prior to delivery. (8.2) It is understood that the turnaround and dispatch of orders may vary depending on fabric availability. All indicated lead times are estimated and Turnbull and Asser LLC will endeavour to meet as close as possible the lead time for completion-of-order of 4/6 weeks. (8.3) Turnbull and Asser LLC will not be responsible for delays resulting from situations within the client’s control. This includes but is not limited to the following: recipient not being available to accept delivery from courier, incorrect delivery details supplied, client unavailability for fittings, client unavailability to collect finished garment. (8.4) Turnbull and Asser LLC will not be responsible for delays resulting from courier companies or Customs. (8.5) In such case where delays have occurred and extended the lead time due to courier companies or Customs delays Turnbull and Asser LLC will provide proof of this, upon request, to the client. (8.6) It is also understood that Turnbull and Asser will not be responsible for delays due to client unavailability for fittings and/or to collect finished garments. This applies to both our By Appointment orders and orders taken by staff based permanently in the location in which the order was placed. (8.7) Tax and import duties for customs clearance are paid for by the customer when exporting goods outside of the U.K. Turnbull and Asser does not accept responsibility for relevant tax and shipping duties incurred when goods arrive after clearing customs.